Rethink Solutions provides comprehensive customer support and handles all software implementations in-house using its own expert teams. The firm assists clients in setting an individualized property tax management strategy and trains users on how to administer their entire process by using Rethink Solutions’ robust solution suite.

The company’s powerful offering enables it to garner a wide client base across many industries. In a recent engagement with a retail customer, the client was found to have a siloed, spreadsheet-based system to manage their property tax processes. With itamlink, the client was able to centralize all their property tax related data and automate their tax bill entry to the software by using the firm’s itamlink capture tool, which employs optical character recognition (OCR) and capture technology. In itamlink, the client was able to approve tax bills for payment and automatically forward this information to their internal payment solution. This was accommodated by itamlink’s seamless web-based integration with the payment solution. The integration also updated the payment status back into itamlink in order to fully close the loop. This client also utilized itamlink for forecasting, budgeting and property tax accrual purposes. By leveraging an itamlink integration with their ERP solution they were able to save numerous man hours related to property accounting and were able to provide access to and share this information with other departments as well. The client was thus able to streamline the entire property tax processes successfully.

With several clients since, and many more to come, Rethink Solutions is on a high growth trajectory. The firm recently released a brand-new user interface for itamlink making it even more efficient and simpler for clients to use. The product road-map remains ambitious as the company looks to continue upgrading the software’s reporting and analytics, introduce new modules and features, and further enhance the overall user experience. “In order to maximize portfolio value, organizations need to equip their teams with effective tools to manage this significant expense. Our mission is to assist companies in rethinking their property tax management strategy to do just that,” concludes Katzman.